Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of luzchem.com (the "Site"). This Site is owned and operated by Luzchem Research Inc. This Site is an e commerce website.
By using this Site, you indicate that you have read and understand the Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Luzchem Research Inc and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The Terms and Conditions apply to all goods that are displayed on our Site at the time you accessed it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
You may also pay by wire transfer, contact us for wire transfer instructions.
We accept the following payment methods on our Site:
- Credit Card.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to use charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- DHL
- Fedex
- Freight Forwarder
Delivery will take place as soon as reasonable possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in additional to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Canada, your purchase may be subject to import duties adn taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Consumer Protection Law
Where the Consumer Protection Act or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit you legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between the Terms and Conditions and the legislation, the mandatory provisions of the legislation will apply.
Restocking policy
Luzchem charges a 25% restocking fee on all returns. Lamps and other consumables are not returnable. An RMA number must be
issued before a return will be accepted.
Warranty
Luzchem Equipment is warrantied for 1 year. Luzchem consumables are warranted for 60 days but the warranty does not include breakage. It only includes manufacturers defect.
Limitation of Liability
Luzchem Research inc and our directors, officers, agents, employees, and affiliates will not be liable for any actions, claims, losses, damages, liabilities or expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Luzchem Research Inc and our directors, officers, agents, employees and affiliates from any actions, claims,, losses, damages, liabilities and expenses including legal fees arising our of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario, Canada
Severability
if at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be ammended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site adn the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
1 (613) 749-2442
sales@luzchem.com
12-5509 Canotek Road, Ottawa, ON, K1J 9J9